Privacy Policy

2. Information We Collect

We collect only information that is reasonably necessary to provide, maintain, secure, and improve the Services.

A.  Personal Information

Depending on how you use Trunkut, we may collect:

• Name
• Mobile/phone number
• Email address, where provided
• Delivery address or other address information provided by you
• Account/login information
• Order and purchase information
• Information you provide when contacting customer support
• Feedback, reviews, complaints, or other information you voluntarily provide

B.  Order and Transaction Information

When you place an order through Trunkut, we may collect and process information relating to:

• Items ordered
• Order amount
• Order date and time
• Order status
• Delivery or pickup information
• Billing and invoice information
• Payment status and transaction reference information

We do not intend to collect or store your complete debit-card, credit-card, UPI, banking password, PIN, CVV, or other sensitive payment credentials on our servers when payment is processed through a third-party payment service provider. Such information may be processed directly by the applicable payment service provider according to its own privacy policy and security practices.

C. Location Information

Trunkut may use location information where required for features such as determining or confirming delivery location, providing location-based services, improving delivery accuracy, or identifying relevant service availability.

Location information may include precise or approximate location depending on the permissions and features enabled on your device.

Trunkut will request applicable device permissions where required. You may control location permissions through your device settings; however, disabling location access may affect certain features that depend on location.

D.  Device and Technical Information

When you use the Trunkut application, certain technical information may be collected automatically, depending on the device, operating system, application configuration, and third-party SDKs used by the application.

This may include:

• Device type and model
• Operating system and version
• Application version
• IP address
• Device or application identifiers where applicable
• Network and connectivity information
• Crash, diagnostic, and performance information
• Information relating to how the application is used

We use such information primarily to operate, secure, troubleshoot, maintain, and improve the application.

E.  Communications

If you contact us through email, customer support, or other communication channels, we may retain the information necessary to respond to your request, resolve complaints, provide support, and maintain appropriate records.

3. How We Use Your Information

We may use collected information for the following purposes:

1. To create and manage your account.
2. To provide the Trunkut Services.
3. To process and fulfil your orders.
4. To arrange delivery or pickup of your orders.
5. To process payments and confirm transactions.
6. To provide customer support.
7. To send order-related notifications and service communications.
8. To provide invoices, receipts, and transaction information.
9. To respond to enquiries, complaints, reviews, and feedback.
10. To detect, prevent, and investigate fraud, abuse, unauthorized access, or other security incidents.
11. To diagnose technical problems, crashes, and application errors.
12. To maintain and improve the performance, functionality, and usability of Trunkut.
13. To understand usage patterns and improve products and services.
14. To comply with applicable laws, regulations, legal processes, or governmental requests.
15. To protect the rights, property, safety, and security of Trunkut, our users, employees, partners, or the public.
16. To send promotional communications where permitted by applicable law and where appropriate consent has been obtained.

We do not use personal information for purposes that are incompatible with the purposes described in this Privacy Policy without providing appropriate notice and, where required, obtaining your consent.

4.  Sharing of Information

We do not sell your personal information.

We may share information only where reasonably necessary to provide the Services, operate our business, comply with law, or protect our rights.

Depending on the Service you use, information may be shared with:

A. Service Providers

We may use third-party service providers for services such as:

• Payment processing
• Hosting and cloud infrastructure
• Application infrastructure
• Delivery and logistics
• Customer support
• Analytics, diagnostics, and crash reporting
• Notifications and communication services
• Security and fraud prevention

Such service providers may process information only as necessary to provide the services for which they are engaged, subject to applicable agreements and laws.

B. Payment Service Providers

Payments may be processed through independent third-party payment gateways or financial service providers.

Trunkut does not control the privacy practices of third-party payment providers. You should review the privacy policy and terms of the payment provider used for your transaction.

C. Legal and Regulatory Requirements

We may disclose information where required or permitted by law, including in response to:

• A legal order or process
• A government request
• Regulatory requirements
• Fraud or security investigations
• Protection of our legal rights or property
• Protection of users or public safety

D.  Business Transfers

If Trunkut or substantially all of its assets are acquired, merged, reorganized, or transferred to another entity, information associated with the Services may be transferred as part of that transaction, subject to applicable law.

5. Third-Party Services and SDKs

Trunkut may use third-party libraries, SDKs, APIs, payment services, analytics tools, hosting services, notification services, or other technologies to operate and improve the application.

These third parties may process information according to their own terms and privacy policies.

We review third-party services used by the application and seek to ensure that their data practices are consistent with applicable requirements. However, the exact data collected by a third-party SDK may depend on the version and configuration integrated into the application.

Users should also review the privacy policies of relevant third-party service providers.

6. Data Security

We take reasonable technical, administrative, operational, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

Security measures may include access controls, authentication mechanisms, secure communication protocols, and other reasonable safeguards appropriate to the nature of the information being processed.

However, no method of transmitting or storing information over the Internet can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide the Services;
• Maintain account and transaction records;
• Resolve disputes and customer-support issues;
• Prevent fraud and abuse;
• Meet legal, accounting, tax, regulatory, or other applicable obligations; or
• Protect our legitimate business interests.

When information is no longer required, we will delete, anonymize, or securely dispose of it in accordance with applicable laws and our internal retention practices.

8. Account Deletion and Data Deletion

If you have created an account on Trunkut, you may request deletion of your account and associated personal information.

You may submit an account deletion request by contacting us at:

Email: trunkutgourmet@gmail.com

Upon receiving a valid account deletion request, we will process the request and delete the personal information associated with your account, subject to applicable legal, regulatory, security, fraud-prevention, accounting, tax, or transaction-record retention requirements.

Certain information may therefore need to be retained for a legally required period even after account deletion.

Where technically and legally applicable, information that is no longer required will be permanently deleted or anonymized.

9. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including:

• The right to request access to personal information held about you;
• The right to request correction of inaccurate or incomplete information;
• The right to request deletion of your personal information;
• The right to withdraw consent where processing is based on consent;
• The right to opt out of certain promotional communications; and
• Other rights available under applicable law.

To exercise these rights, contact us using the information provided in the “Contact Us” section.

10. Promotional Communications

We may send service-related communications such as order confirmations, delivery updates, account notifications, security alerts, and other messages necessary for providing the Services.

Where permitted and where applicable consent has been obtained, we may also send promotional communications about Trunkut products, offers, discounts, or services.

You may opt out of promotional communications by following the unsubscribe instructions provided in the communication or by contacting us.

Please note that opting out of promotional communications does not necessarily stop essential service-related communications.

11. Cookies and Similar Technologies

The Trunkut website and certain Services may use cookies or similar technologies to maintain functionality, remember preferences, understand usage, improve performance, and provide security.

You may control cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of some website features.

The mobile application may use technologies provided by third-party SDKs for analytics, diagnostics, authentication, notifications, security, or other functionality.

12. Children’s Privacy

Trunkut is not intended for children under the age applicable under relevant law.

We do not knowingly collect personal information from children in violation of applicable law.

If we learn that personal information has been collected from a child in circumstances where such collection is not permitted, we will take reasonable steps to delete the information as required by applicable law.

13. Permissions

Depending on the features used, Trunkut may request permissions from your device, such as location or notification-related permissions.

Each permission is requested for a specific functionality. You can manage or revoke permissions through your device settings.

If a permission is not required for a particular feature, Trunkut will not require you to provide that permission solely for unrelated purposes.

Where Google Play requires a prominent in-app disclosure and consent before accessing sensitive information or permissions, Trunkut will provide the applicable disclosure and request consent as required.

14. Third-Party Websites and Services

The Trunkut application or website may contain links to third-party websites, services, payment providers, or other platforms.

We do not control the privacy practices of third-party websites or services. Their use of information is governed by their own privacy policies and terms.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

15. International Data Processing

Depending on the service providers and infrastructure used by Trunkut, your information may be processed or stored in India or other jurisdictions.

Where information is transferred internationally, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable legal requirements.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, technology, legal requirements, or data-processing practices.

When material changes are made, we may provide appropriate notice through the application, website, or other reasonable means.

The updated Privacy Policy will become effective when posted unless otherwise stated.

The “Last Updated” date at the beginning of this Privacy Policy indicates when it was most recently revised.

17. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Trunkut
Owned and operated by: Sasta Hatiya Retails Private Limited
Email: trunkutgourmet@gmail.com
Website: www.trunkut.com and www.sastahatiya.com

For account deletion requests, please clearly mention “Account Deletion Request – Trunkut” in the subject line.

We will review and respond to requests within a reasonable period and in accordance with applicable law.

18. Governing Law

This Privacy Policy shall be interpreted in accordance with applicable laws of India, subject to any mandatory rights or protections available to users under applicable law.

By using Trunkut, you acknowledge that you have read and understood this Privacy Policy.